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Two organizations prove that nice guys can finish first!

Mastermind Toys and Creative Options Regina

September 17, 2018
Your Workplace Sept-Oct 2018
While they may not seem that similar on the surface, Mastermind Toys and Creative Options Regina (COR) are two organizations proving that when you take care of your employees, your employees will take care of your clientele. One is a toy retailer and one is a non-profit providing services to people with disabilities, but both focus on creating a warm and caring atmosphere and building a culture based on shared values.

The result? These two organizations have earned exemplary reputations with the communities they serve and enjoy unusually high staff retention rates for their industries.

Mastermind Toys

Mastermind has a unique philosophy for selling children’s toys and books. By fostering an educational approach, the company enriches not only the customer experience but the employee experience as well. In fact, they enjoy an average employee tenure of close to seven years — an almost unheard-of retention rate in retail stores.

Ryan Thorson, store manager of Mastermind Toys Terra Losa in Edmonton, Alberta, believes that the company’s workplace culture promotes a fun and inviting atmosphere that lives up to their motto: “We take play seriously.”

“I wanted to find a company where I could not only pursue career advancement,” Thorson says, “but also have it be a place that shares my values… a family-like atmosphere and a track record for treating its employees with fairness and respect.”

Mastermind was originally opened in 1984 by brothers Andy and Jon Levy in Toronto to sell educational software to families excited about their new home computers. Two years later, they opened a store in the Ontario Science Centre. Now with 60 stores across the country, and growing, Mastermind’s CEO, Jon Levy, understands the impact that his company can have on the communities where the stores are located.

In 2015, the company launched a partnership with WE (formerly Free the Children), a charity that supports youth education in Canada and overseas. In 2016, Mastermind stores raised $400,000, but the initiative isn’t just about giving back to the community; it’s also about engaging employees.

“Anne [Baston, vice-president of marketing] and I started to talk about the charitable side of our business and what we could do to broaden our horizons from the standpoint of how our employees were engaged charitably,” says Levy.

After much deliberation and brainstorming, the company selected WE. Its educational mandate plays well with Mastermind’s objective to sell toys that educate.

When they launched the initiative, many of the company’s younger employees were already familiar with WE from their school days. Selecting a charity with broad appeal, and that their employees were already comfortable with, made for a smooth, easy transference of enthusiasm from the top down. To drive home the impact that they are making through their charitable efforts, Mastermind takes managers of the stores that raise the most funds to Kenya on a yearly basis.

“Behind every great manager is up to 60 employees that get that store to greatness. Two store managers went with me and my wife, Karyn, who also works in the organization, the first year. The rest of their teams back in Canada got a fantastic reward package … Even though they didn’t go on the trip, they were highly congratulated with lots of prizing.”

Levy is always on the lookout for ways to connect with his employees. He started creating videos for the staff that, in addition to educating about a product, also introduces him to all employees in a playful, easygoing manner. This, in turn, helps break down uncomfortable hierarchy in the organization.

“Our inner kid, the way we like to play and what we think resonates with the community, really comes through in a personal way [with this] video program… so, it’s kind of fun,” he says. “When I visit stores, the newly hired staff say, ‘I know you, you’re on the video.’”

“Every store you go into, whether it’s out in B.C. or in Nova Scotia, it feels like family,” says Baston. “There’s a community feeling to all of the stores. Despite the fact that we’re growing… Mastermind does a really good job of hiring people with similar values. You can feel that when you walk into the stores, into the home office. I think that makes it very different from other retailers.”

Creative Options Regina (COR)

A culture of gentleness is woven into all aspects of the organization at COR — not just in how the individuals and families COR serves are treated, but in the people it hires and how each employee is mentored.

Michael Lavis, executive director, says that their method of “gentle teaching” is not specific to disability but rather can be applied to all people constructing supports for marginalized populations. “There are a handful of organizations — I think there are four of us now in Canada — working on this philosophy… which is really the foundation, the bedrock of the work that we do. And this is rooted in whether or not a person feels safe and valued — putting relationships at the core of care giving,” says Lavis.

The company is the seventh-largest care provider in Saskatchewan and employs 200 staff who serve 20% of the most challenging cases in the province’s service delivery system. Like other service providers, COR is contracted by the government to provide personalized support services for people with disabilities. What differentiates them from other providers, though, is the intentional shift they made to focus on their employees — the caregivers.

“By making that shift — by making sure we are nurturing our caregivers and that our employees are feeling cared for — what ends up happening is they give the utmost care to [our clients],” says Lavis. “So, it’s shifting the focus as an organization to our employees — to what the employee experience looks like, what the employee wants, what they need from us to feel supported and how we can really understand what is meaningful to our employees.”

Organizational culture is a popular topic these days, but Lavis challenges people to go one step further and work on shared values, as he feels that that has the greatest influence on culture. “What drives culture is value alignment. That’s something we’ve focused on, understanding the values of our employees … and where we see that alignment and shared common purpose,” he says.

In the Saskatchewan disability services sector the employee turnover rate was around 60% in 2015. By contrast, the turnover rate at COR has remained at a steady 9 – 14% since the company’s inception.

Creating a caring staff atmosphere is about understanding who is working for you and what is important to them. For most employees, a fair wage is critical. But for many that is only a small piece of a larger picture. There are other crucial factors, such as whether or not employees feel engaged and if their ideas and suggestions are listened to and valued. At COR, they have found that exploring employees’ passions and helping them bring those passions to life in the workplace is key.

“We have to have that conversation with our employees, because we need to know what it is that they want and need and whether that is something we are able to provide,” says Lavis.

Helping employees bring their passions into the workplace enables them to impart important life skills. For example, one COR employee who loves cooking offered to teach other employees to cook. As the average staffers’ age is 28, this is a skill that some of them may lack. COR helped the employee develop a monthly cooking class with regular attendance of 10-15 staff, who can now pass that skill onto COR clients.

Lavis says they plan to develop an art initiative next. The idea was brought to him by two employees who wanted to share their passion for art. “It’s a pivotal moment,” says Lavis. “A matter of us saying, ‘Yeah. I’d love to help you. How are we going to do this?’

“It’s easy to think of barriers of why they can’t do it. And that takes the wind out of their sails. But, by saying, ‘I love this idea. We just have to think it through a little bit more. Let’s talk.’ — Then, they are motivated and energized, and you know what? [Here we are now] developing an art studio. There were lots of barriers, but we have been able to work through [them] to be able to see it realized.”

Lavis believes that a customer-centric focus has actually harmed many companies. “People tend to focus on the customer and forget about their employees,” he says. “I think that, whether it’s a for-profit or not-for-profit business, if we want to provide the utmost care for those we are contracted to provide services to, that starts with us caring for our employees. If they feel well cared for, they are going to provide great care.”

 

Click here to view on the Your Workplace website.

 

I have seen tremendous transformations in the people I support

I, Jusinda, have had the opportunity to work with people who each have their own unique abilities. I have been able to become creative in a variety of different ways to create a barrier free environment for the individuals I support. The training I received — Gentle Teaching and application has given me the tools to give value to relationships. I have come to have more compassion for individuals that have been in the system for most of their lives. It can be very complex; respect is not complex. Since I have been able to apply the skills I have acquired at COR I’ve come to realize our time and attention are our most valuable resources as people. So when we choose to focus our time and attention on people, and with that compassion, beautiful things can grow.

its what i look up to

I have seen tremendous transformations in the people I support at COR with Gentle Teaching tools I have utilized. I have had the ability to learn from mistakes and grow through relationships. I have learned that relationships are not easy in this context, but I have chosen to give my time and attention to the individuals that I serve because I genuinely care about their progress and passions. I truly pride myself in being a part of the COR family, because COR is not your typical 9-5 job, as a support worker my job has taught me to be patient in the process of growth, and that growth is ongoing. The individuals I support at COR are my equals, my friends and the level of passion I see in them are what I look up to. They have shown me more about myself than I ever imagined. Gentle Teaching is effective and in line with my values about the approach taken when having a working relationship with individuals with varying abilities.

 

Jusinda

COR Family Member

Gentle Teaching has allowed me to look into myself at what I value.

Gentle Teaching has transformed who I am by leading me to think how I should respond to situations, both while supporting and in my everyday life. When I am supporting I know that Andrew has been in and out of various systems throughout his life and these have largely been negative for him. He has told me many times that COR is his ever-home and loves all the supports and friends he has made since moving into COR. I believe that this is highly due to the philosophy of Gentle Teaching, because it seems to have made the most positive impact on Andrew’s life. Gentle Teaching has allowed me to look into myself at what I value and how it is important to allow people to make their own decisions, even though what I feel would make their decision easier. This is the hardest part of supporting, but also rewarding. When I see the joy on the person’s face when the outcome of their decision is positive it makes me happy knowing that they have accomplished this their own way without feeling like I have overstepped my boundaries by providing advice. This is helping me to become who I aspire to be by allowing me to gain experience in multiple situations in the lives of the individuals I support.

all it takes is just one step

I aspire to have under my belt, vast knowledge and experience in handling my own thoughts about Gentle Teaching. As the philosophy is still fairly new to me, I believe that more organizations would benefit from following this ideology. It has inspired me to bring this to other places I volunteer at. For example, some people who come into a local organization who is working to alleviate homelessness are making poor life choices with alcohol. When I am interacting with these individuals I encourage them that their choices are their own and provide them with possible outcomes for various situations to help them find peace in their choices. This is difficult because policy is not grounded in Gentle Teaching. I find that Gentle Teaching should be presented to more organizations throughout our province and across Canada. Though I have big dreams of making changes within communities, all it takes is some support from one place to make the first stride to incorporating Gentle Teaching into more organizations.

Christopher,

COR Family Member

 

A culture of gentleness has invited me to grow in ways that I’ve never thought needed to.

Throughout my degree thus far, Kinesiology has inspired me to care for people- very similar to how work with COR has initially shaped that for me. The Gentle Teaching philosophy has a unique meaning and purpose in everyone’s lives. To me, it solely means caring for people in a way that puts them before anything else, seeing people as individuals with names, goals and aspirations, and developing a genuine relationship with them. Promoting leadership, compassion and this feeling of contentment seeing others succeed through empowerment within their own lives are attributes that both my degree, and this philosophy have given me in the last few years. What gentle teaching has taught me about love and care for people is that it’s not about maintaining clients, or creating a following; love is about creating meaning, raising each other up to their best place in life, while empathetic and unconditionally accepting in the hard times. Each unique relationship is maintained with consistency, trust and faith in each other.

I recall a shift in my perception with an important lesson learned within this last year- For as long as I have been enrolled in post-secondary education, I have contemplated personal training and following that path in some regard. Although, observing the way trainers interact with their “clients” has slowly shown me that I could never become complacent with displaying such little compassion for another person. I have grown into the type of person that puts a name to that client, is interested in their goals, their triumphs and their struggles. I’ve grown into the type that strives to create a relationship with those I may be working with and with this gentle approach- I do not have power over you, we have power together. Accepting the gentle teaching philosophy has shown me the importance of empowering those same people to be leaders and providing them the tools to become leaders of their own lives, but also being able to celebrate interdependence with people closest to them or people within the community to create their own sense of meaning.

“It isn’t what we do or say that will be remembered

Gentle Teaching has transformed who I am in many ways. It hasn’t changed who I am, but rather challenged me to find growth within myself. Growth is not an easy thing to accept as the principle of it insinuates the need to step out of a mindset we so comfortably accept. Therefore, growth cannot be confused with change. The culture of gentleness has invited me to grow in ways that I’ve never thought needed to- my interactions have become warm and welcoming; I have learned how crucial it is to be present in each moment with people. My focus is on building companionship with those I serve and interact with. An unconditional amount of patience allows me to value a person for who they are and not what they may be going through, or traits others may have pushed them away for. The philosophy of Gentle Teaching was once described to me as not simply just a hat that allows us to be gentle, able to be worn and hung up when we so please, it’s a feeling in your heart that is within everyone. Above all else, this culture has shown me how powerful it can be to maintain kindness, for it isn’t what we do or say that will be remembered, it is always how we make people feel.

 

Sawyer,

COR Family Member

The pillars of Gentle Teaching (safe, loved, loving, and engaged) have taught me the difference between equal and equitable.

Dr. John McGee’s Gentle Teaching has transformed the person I am by helping me to understand that everyone deserves the help that they require. This is beneficial to me as I start my internship at a local inner-city school through the University of Regina Faculty of Education. As I start this journey, the teachings of McGee will continue to guide and shape my thought process by helping me to understand that there are reasons behind any action, as well as by helping me recognize the difference between equal and equitable. Together these teachings help me to better support those around me.

The realization that there is a reason behind any action will help to guide me in the future. The importance of recognizing things like attention seeking behaviours helps me to understand that some “negative” behaviours may stem from a negative experience or that a person may be lacking positive attention so they are seeking that attention through behaviours. A key for me to deal with this is to remember the four tools of gentle teaching; presence, words, hands, and eyes. By having a welcoming presence, words of encouragement/recognition and to spread conversation throughout the class, using my body language to show that I am calm and accepting, and my eyes to recognize everyone’s presence I will be able to provide positive attention to all students.

GT has helped me

Along with the tools, the pillars of Gentle Teaching (safe, loved, loving, and engaged) have taught me the difference between equal and equitable. This will guide me in supporting individuals who I serve with COR as well as in school. This is important because the pillars can be used as categories of self-fulfillment. When considering a person’s level of content with their pillars, there may be pillars where that persons level of content is higher than others. This is similar to using a wellness wheel to measure different areas of health like physical, emotional, psychological and spiritual. By using the four pillars of gentle teaching I am able to better understand that everyone feels more content and less content in different areas so everyone needs equitable treatment that focuses on the pillar(s) that they need to improve the most in order to make that individual feel fulfilled in all four pillars. Where as equal treatment would focus on helping everyone progress in the same way without considering individual needs. Considering the four pillars will help me to make sure that people feel fulfilled in those areas and are able to say “in this place I feel safe, I feel loved, I am able to love and I am engaged with the people and things around me”. This helps me to better understand that everyone needs support in their own specific way.

Gentle Teaching has helped to transform me into the person I am today. The teachings help me to better comprehend the idea that every person needs a different form of support. Through critical thinking I am able to understand that there are reasons for any action and that people deserve to have support that suits their needs instead of one uniform approach. Gentle Teaching has helped me to grow as a teacher, support person and most importantly as a person.

 

Andrew,

COR Family Member

 

‘Mend the heart. All else will follow’: Creative Options Regina creates new life for many with disabilities

Pamela Cowan, Regina Leader-Post Pamela Cowan, Regina Leader-Post

In this season of giving, reporter Pamela Cowan is profiling some of the organizations and people working to make the lives of Reginans better. Watch for her stories for the rest of the year as we showcase the 12 Days of Difference-Makers.


Staff crowd around Andrew Ronnie and hug him as he blushes. It’s his 35th birthday.

One can feel the love inside the room.

Ronnie says softly: “Now I’m safe.”

It’s a feeling he hasn’t always felt. For many years, Ronnie didn’t feel loved and, in fact, was feared and shunned.

A number of years ago, he spent six months in the psychiatric unit at the Regina General Hospital. After his release, he was in and out of the emergency department.

No one could deal with the violent outbursts he was prone to until a group of special people uncovered his giving heart and his desperate need to feel safe.

He was the catalyst for the development of Creative Options Regina (COR) — a non-profit organization that develops personalized supports for people with a wide range of intellectual disabilities, and often mental health issues.

“They care about me a lot,” says Ronnie, the first person to receive COR services.

“What’s really important to understand is that these aren’t bad people,” says Michael Lavis, executive director of COR. “It’s just the system wasn’t flexible to be able to meet the needs of these folks to provide them with the care they required.”

And so, Lavis Says, COR started working with people “nobody else wanted.”

Andrew Ronnie and executive director Michael Lavis, right, play foosball at the Creative Options Regina office. Michael Bell / Regina Leader-Post

COR was created in partnership with the Ministry of Social Services in 2009.

A year before its creation, the provincial government identified 448 Saskatchewan people with intellectual disabilities and other complex needs who couldn’t access services — many from around Regina.

“We’ve seen families say, ‘We can’t do this anymore’ and they cut ties and that’s hard,” Lavis says. “I can only imagine how painful it is to drop their loved one off at the emergency room and abandon them. That’s happening all of the time.”

So COR, working with others in the community, connects individuals and their families with whatever services are required.

“Ultimately we’re providing support to everyone who is connected to that person’s life,” Lavis says.

The government gathered community-based organizations to discuss who required specialized services and how to provide them. Many were homeless, living in psychiatric units, shelters or hotels and two-thirds had a mental health diagnosis.

Complicating matters was that many were involved with multiple government departments.

“What happens to the people that touch two, three or four of those government departments?” Lavis asks. “What we know to be true is often they fall into these huge gaps that exist in our service delivery system.”

For example, people with mental health issues are the responsibility of the Ministry of Health. Those with intellectual disabilities deal with Social Services. Aboriginal people receive federal supports through Indian Northern Affairs Canada. Those under 21 fall under the Education Ministry and people in trouble with the law are involved with Justice and Corrections.

A number of adults connected to COR endured significant trauma while growing up in foster homes or group homes.

“Trauma that was inflicted upon them by the very people that were intended to protect them,” Lavis says.

Foster and group homes aren’t equipped to provide the supports these kids need, so they’re bounced around in the child and family system, he says. When they reach adulthood, they’re bounced around some more.

Supports through COR are tailored to each individual’s dreams.

Services range from daytime, recreational, supported living and employment supports. Depending on an individual’s needs, home supports might be provided for a few hours a day to 24/7 care.

Based on a companionship model, staff promote each individual’s independence.

“They might help them get up and get ready, grocery shop, prepare meals, do medication management and then help them connect with the broader community, both socially and recreationally,” Lavis says.

Many under the care of COR are society’s most disenfranchised.

When Ronnie moved to a home, he required two-on-one support around the clock. He couldn’t have a roommate because of his violent history.

“(He) came with case file after case file of all the horrific things he’s ever done in life,” Lavis says.

Candidly Ronnie confides he’s “had lots of temper and anger.”

But gradually Ronnie’s life was transformed. In 2012, he moved into a new home with a roommate and now receives one-on-one care.

“I’m working on no self harm and I’m working on not trashing the house — that was in the past,” Ronnie says proudly.

He hasn’t been to the hospital for more than a year, which Lavis credits to COR’s “gentle teaching” philosophy.

When dealing with behavioural issues, staff are taught: “Go for the centre. Mend the heart. All else will follow.”

Among those they had to mend was Gerald, a man with cerebral palsy who was unable to speak.

The first time Lavis met Gerald he was trussed tightly in his wheelchair with restraint upon restraint upon restraint. Boxing gloves and a helmet with face mask prevented the young man from hitting, pinching and biting those around him.

Gerald’s wheelchair was bolted to plywood to prevent him from toppling because of his constant thrusting.

“I remember looking at Gerald and thinking, ‘This is horrifying — straight out of a movie.’ Imagine, in 2009, that this exists in our own community,” Lavis says.

When COR staff started caring for Gerald the first thing they did was remove his restraints. There were ongoing struggles as he continued to pinch and bite.

“He couldn’t walk because he’d been in this wheelchair for so long that he had zero muscle capacity in his legs,” Lavis says.

While the team tried to build trust with Gerald, they gained a champion in the health-care system who discovered he had a bowel obstruction and dental issues.

“When we dealt with those underlying health conditions, the pain stopped and the hitting of the head stopped,” Lavis says. “Some of that violence that we saw was him trying to tell us, ‘I’m in pain. I hurt.’ ”

Eventually Gerald moved into a home with a roommate and has learned to walk unassisted.

“He has to hang on to the railings in the home, but there’s no helmet, no gloves, no restraints,” Lavis says.

***

Over eight years, the non-profit organization has grown to 170-plus employees who support more than 50 high-needs people.

“If there was a blanket diagnosis that I could give to everyone that we provide services to, I would say that it is a deep sense of loneliness,” Lavis says. “A deep sense of disconnect. These are folks who have very few, if any, true friends — unpaid, natural supports in their lives.”

In Saskatchewan, 170 community-based organizations provide services to roughly 5,500 adults with disabilities.

Within that group of people, approximately 100 have been identified as having complex and challenging support needs. COR supports 19 of the 100 people.

Funded by the provincial and federal governments, COR has an operating budget of $7.8 million.

A number of COR participants have had lengthy stays in the mental health unit — the shortest being three months, the longest being 19 months.

“When you sit down and evaluate the cost of daily police interventions and all of the emergency room visits that happen weekly and the stints in the acute care settings — this is a fraction of the cost,” Lavis says.

To meet a growing need, Rory McCorriston, director of people and culture at COR, hired 30 employees in the past year.

“The majority of our organization is made up of support people,” he says.

The average age of staff is 28 — a good fit for the people they serve who are, on average, in their 30s.

Rory McCorriston, director of people and culture at Creative Options Regina. Michael Bell / Regina Leader-Post

It’s not uncommon for COR to hire people without previous disability experience.

“In some situations, it’s almost preferred because often if you have people who have done this type of work in a more traditional setting or have done it for a long time, they come in with their own set of ideas about caregiving,” McCorriston says.

Staff turnover is low and jobs aren’t posted because people send in unsolicited resumes after hearing COR’s story.

“In this industry of disability work, it’s common for an organization to have high staff turnover,” McCorriston says. “But when the basis of our philosophy of caregiving is building relationships, it’s hard to build a relationship if you’re only there for under a year.”

Staff help people gain abilities and return power to those who have felt helpless for years.

“Every day we’re hoping to come in — not to dress them, but to help them pick out the right outfit,” McCorriston says. “It’s not cooking and cleaning for that person, but doing it together.”

***

Chris, another young man, was a conduit for great change in Saskatchewan.

“He fell victim to that trap of living in the psychiatric ward for 19 months,” Lavis says. “Can you imagine, at a cost of $2,000 a day? He was there because there was no place for him to go.”

COR worked with Social Services and Regina Qu’Appelle Health Region’s Mental Health and Addictions Services to create supports for him. Provincial funding was used to hire a psychiatric nurse. Together they provide proactive mental health supports.

“Much better than queuing up at the emergency room and waiting for a six-month appointment with a psychiatrist, which is the norm,” Lavis says.

Another initiative rolled out two years ago after COR was asked to help a 14-year-old boy with autism who had significant behavioural challenges.

Executive director Michael Lavis. Michael Bell / Regina Leader-Post

“The system was really challenged to provide supports to him,” Lavis said. “Through that process, we changed our mandate to include youths and get involved earlier with these kids so we can put an end to that revolving door and they don’t fall off that cliff when they graduate to adulthood.”

Now COR supports youths who have intellectual developmental disabilities and mental health issues.

“Our hope — and I say hope because it hasn’t happened yet in the province — is that these kids are going to be able to transition from Child and Family programs to Community Living — the department within Social Services for disabilities — and the transition doesn’t disrupt their lives,” Lavis says.

This summer, COR opened its second youth home and currently provides 24-hour support for three individuals.

“The plan is to add another one or two kids this winter, but we’re also providing support to children who are living in the family home,” Lavis says. “Often the system forces the families to the brink and they have no other option, but to hand their child over to the system.”

More avenues opened four years ago for those with disabilities when COR partnered with Campus for All, a unique program at the University of Regina.

Every year, 12 students with intellectual disabilities participate in the inclusive post-secondary education program and convocate after four years.

“Campus For All was doing a fantastic job of the academic and social piece, but where they were struggling was the employment part,” Lavis says. “We have a number of folks really starting to thrive in the community and they want to work. They want a paycheque and they want meaningful work.”

To address that need, COR and Campus for All partnered to create 4 to 40, funded through the Ministry of Economy.

The employment initiative connects individuals involved in Campus For All and COR with employers who provide a flexible four-to 40-hour work week.

“Community employers want to be inclusive, they want to have diverse work forces and they understand the importance and the value that diversity brings, but they don’t really quite know how to do it and they need help — particularly with the demographic that we’re serving,” Lavis said. “There’s a lot of fear and apprehension around what that looks like.”

Brittany Bechard, left, and Serena Bernges at Creative Options Regina. Michael Bell / Regina Leader-Post

COR participants work at individualized jobs at businesses including SeedMaster, SaskTel, Dutch Industries, Meyers Norris Penny and Farm Credit Canada.

Employers are not subsidized and the paid employment includes benefits and pension.

Job descriptions and work hours vary, but the benefits of a meaningful job are the same — greater self esteem and inclusion.

“We have a guy working at the SaskTel warehouse that went from a few hours and now he’s up to 30 hours a week,” Lavis said.

Job coaches from COR help individuals integrate into the workplace.

“It’s really helping to set that person up for success,” Lavis says. “When I talk about success, I mean developing not only their skills, but connecting them to the relationships that come with any place of employment.”

***

Lavis is passionate about his work.

“So many people that we serve have been given such horrific labels and diagnoses — this laundry list of all these bad things they’ve done and these are some pretty amazing people… How do you give them that opportunity to shine so others can see that value as well?”

Prior to becoming one of the founders of COR, Lavis spent 12 years working with marginalized children and women in post-conflict zones around the world.

The 38-year-old worked on projects funded by the Canadian government, Oxfam in Great Britain and other international development organizations in places like northern Uganda and southeast Asia.

Back in Regina, Lavis insists he’s one of a team working to make a difference.

“We have this incredibly passionate young board made up of community professionals from varied backgrounds that are really committed to social change,” he says. “They don’t have a background in disability — most have zero connection, like myself, to disability. They’re very supportive of what we’re doing because they believe in the vision.”

When Serena Bernges, one of the younger residents of Valley View Centre in Moose Jaw, moved to COR in 2016 she was adamant she didn’t want to live with roommates or a group of people.

She wanted her own place in Regina.

Bernges has a soft spot for Valley View where she had friends throughout the institution, but she has new-found freedom in Regina.

The 43-year-old lives in a self-contained suite in a small bungalow with another woman. No longer does she share a bedroom and best of all, she gets to cook her own meals.

“I make stuffed mushrooms, lasagna and sausage and hot dogs,” Bernges says. “I live in the best house in the world.”

pcowan@postmedia.com

Read the article on the Leader-post website here.

 

A Culture of Gentleness

The true integrity that Gentle Teaching is related to creates an atmosphere where people are truly loved, feel safe and can embrace a culture of gentleness. Given these elements of John McGee’s philosophy of Gentle Teaching as teams of support people at Creative Options Regina we have created positive places for supports and the people who we serve to grow together. My personal contributions to my team’s culture of gentleness relate to true caring for the woman I support. They are fostering positive relationships between her and the team who supports her, including myself, as well as promoting independence in unique ways. These elements of support help to create a culture of gentleness where everyone feels safe and loved.

Creating and maintaining good relationship among the team and with Angie is extremely important when considering the support to an individual and support to Support relationships, as well as the inter-reliance of both relationships. Coming into my employment opportunity with Creative Options Regina I thought that maintaining so many positive relationships was going to be difficult. This was not the case because the nature of Gentle Teaching with the four pillars (safe, loved, loving, and engaged) and the four tools (presence, words, hands, and eyes) helps everyone to maintain positive relationships that help us to better work together to provide support. With everyone working together, bringing ideas, concerns to one another and the ability to be honest with each other creates a positive team atmosphere for us as supports, which in turn results in the ability to provide better support.

Promoting Angie’s own form of independence and what she wants to do, as well as achieving what she wants is one of the best ways of maintaining a culture of gentleness. Whether it is playing dominoes all day or venturing out on the town, it is important that the people who we support have the most impute in their every day lives and that we are there to help them — not do for them. Another element that adds to Angie’s form of freedom is creating a home that truly reflects her personality. Whether it is blasting Christmas music in July, helping her decorate her house for holidays, or bringing my guitar, the thing we are there to do is help her achieve what she wants and be her companion every step of the way. Although her way of independence appears different from that of most people, what is important is that we create a culture of gentleness that helps her to be independent in a way that involves help from her friends. After all, the founder of Gentle Teaching John McGee stated:

“Loneliness is not freedom. Decision-Making is not freedom. Independence is not freedom. Autonomy is not freedom. These are only expressions of possible freedom. It is each persons becoming the author of his/her own life-project, but in the context of being-with-others, feeling at home with others, feeling safe within oneself, and feeling connected and engaged with significant others.” (McGee. 2.)

As a support person, I feel that being there for what Angie wants is my biggest contribution to creating a culture of gentleness

As a support person, I feel that being there for what Angie wants is my biggest contribution to creating a culture of gentleness.

Given the kind nature of Gentle Teaching, the goal of creating a culture of gentleness and kindness is made easier if one follows the teachings of John McGee’s philosophy. Two of the ways that I try to encourage this culture of gentleness are by fostering positive relationships between the team of supports, Angie and myself, as well as helping Angie to create her own form of independence. Encouraging this gentle community of people leads to a better experience for anyone who enters Angie’s house and more importantly improves Angie’s quality of life.

 

Andrew, COR Support

References:
McGee, J. Self-Determination as an Expression of Engagement.