Communicate “YOU ARE SAFE!”– We are safe together. Don’t focus on the behavior. Respond to the feeling state. When we are upset, we are driven by emotion and physical arousal, not intellect.
Reduce Demands– Our tolerance for demands is an ebb and flow; changes from one moment to another. Be sensitive and flexible. Meet the person where they are at.
Do not linger in conflict– No feeling lasts forever. Every day is a new day. Reach a state of calm, re-engage and move on.
Check your expectations at the door– Whatever happened yesterday, let it go. What do you want the culture of your support time to look like and what can you do to make it happen.
Ask for help from your supports– Teams members, management and administration
Have hope– Try to reflect on your past relationship with the person you serve. Appreciate the steps toward growth no matter how big or small.