Leaders have traditionally been valued for their communication and decision making skills. Although these are important skills for the servant-leader, they need to be reinforced by a deep commitment to listening intently to others.
The servant-leader seeks to identify the will of a group and helps to clarify that will. He or she listens receptively to what is being said and unsaid.
Listening also encompasses getting in touch with one’s own inner voice. Listening, coupled with periods of reflection, are essential to the growth and well being of the servant-leader. Practicing the art of contemplation and self reflection is essential to the servant-leader.