“When I first heard about creating a culture of gentleness I had no idea what that meant.
After going to trainings, learning about gentle teaching, and seeing a culture of gentleness through the people around me in an organization that seemed so alien, I finally understood what it was. Talking about a culture of gentleness isn’t enough. You don’t really understand what it is until you start partaking in the movement of gentleness that has spread across Canada. It really is a powerful thing.
I learned that creating a culture of gentleness doesn’t just mean serving the people that we support, but serving every person you meet on the street and at home.
It is a way of life. I had to change my mind set and mold my thinking to something completely different and something unnatural to a lot of people. Growing up the way I did, I learned what it meant to love unconditionally and to care for people in a way that was personal. Maintaining a culture of gentleness is very personal. In order to have gentleness, I needed to care about another person more than myself and take their limitations and physical or mental state away from how I viewed them. I have come to do this everyday with the people I support. I see them more than just someone I look out for and someone I spend a lot of time with: I see them as friends and as a huge part of my life, because to them sometimes you are their family.
The way I create a culture of gentleness is finding a balance between being firm and being personal with each person I serve. The definition of gentle is to be kind and mild temperament; I have found that being that understanding person that will listen and care in a more personal way has created this culture of gentleness for our team. The more bonded we are on a personal level and the more we listen and show kindness to each other the more gentleness has spread.
In my team, I have had to hold team members accountable and have had to have some tough conversations, but at the same time, building each person up and showing them that I care for them. In order to create a culture of gentleness, I needed to gain trust. In going out of my way to make team members feel comfortable with me, I demonstrated that I genuinely care for them and their life situations. I try and make the people that I serve feel appreciated and loved, I have written personal cards to each and every one of them praising them for things that I have seen them do well. To maintain a culture of gentleness, I have realized that taking the times is very important… A culture of gentleness is also about being able to be vulnerable with both the people that we support and those who we serve with. It has helped us grow individually, as well as grow as one.”
Krystel, Team Leader