8 Hours

The Mandt System

Crisis Intervention Training Program

At The Mandt System, our approach starts with the idea of supporting people, not just their behaviors.™ When you do this, you’re well on your way to creating a culture that provides for the emotional, psychological, and physical safety of everyone involved.

In order to create a healthy culture, your organization needs a focus on crisis prevention. It’s always better to use de-escalation skills and prevent a crisis situation than to react in the moment and put yourself and others at risk.

Our evidence-based approach helps professionals make a measurable difference in how to approach crisis prevention, verbal de-escalation, and physical intervention.

How It Works


The training program begins with a focus on building healthy relationships between people to promote workplace safety. We require this as an aspect of our further training programs. Before trainers can be certified in any other aspect of our program, they must be certified in the relational chapters. We do this because the benefits of relationships when de-escalating crisis situations are unmatched.

Maintaining healthy relationships between people can result in:

  • Ensuring safety (physical, psychological, social, and emotional)
  • Meeting needs
  • Achieving goals


Once your certified trainers have mastered the relational skills of The Mandt System, they can move on to the conceptual training to learn more about trauma-informed care and positive behavior supports needed to maintain workplace safety. This training allows you to take a crisis approach that keeps each person involved safe and risk-free.


In instances where physical intervention is absolutely necessary for the safety of everyone involved, it’s imperative to maintain the dignity and respect of the persons being supported.

What’s Covered

Chapter 1 – Building Healthy Relationships

Foundational beliefs, working as a team, dealing with emotions, causes of stress, and crisis cycle.

Chapter 2 – Building Healthy Communication

Nonverbal elements in communication, vocal elements in communication, verbal elements in communication: strategies for de-escalation.

Chapter 3 – Building Healthy Conflict Resolution

Communicating through problem solving, problem solving techniques.

Chapter 4: Trauma Informed Services

To help people better work with individuals who have experienced trauma.

Chapter 5: Positive Behavior Interventions and Supports

Develops an understanding of positive behaviour support in reducing difficult behavior. Provides an Understanding of human behaviour to assist with the implementation of behavior support plans. Focused on “Supporting people, not just their behaviors”.™

Chapter 6: Assisting and Supporting

Provides foundational information regarding three major principles:

  • Stance and balance.
  • Body mechanics and movement.
  • Body positioning (relative to the person).

Chapter 7: Separating Skills

Employees learn to respond to situations when people may grab you or others by the wrist, arm, hair or clothing. Employees also learn to gain a release from biting. Employees learn how to escape from a chokehold from the front, side and rear. Lastly, employees learn how to separate two people who are aggressively holding on to each other/fighting.

Cancellation Policy

COR reserves the right to cancel a course 2 weeks prior to the course date if we have not received a minimum number of registrations. If this does occur, participants will have the option to move their registration to a future date or receive a full refund. Please see our full cancellation policy here.

Upcoming Courses