Upon hiring, the new Support Person will receive a comprehensive Employment Agreement highlighting the terms and conditions of their employment, an Employee Handbook outlining organizational employment policy and health and safety information, along with a copy of the Comprehensive Support Plan (CSP) for each individual they will be serving. The Home Team Leader or Home Supports Coordinator will ensure that the new Support Person receives a planned and systematic orientation to the position and provide on-going feedback regarding his/her performance. New Support Personnel are provided with a comprehensive on-the-job orientation within their first month of providing support; the new Support Person will participate in twenty-five (25) to thirty (30) ‘shadowing hours’ together with an experienced Support Person or the Team Leader. Progress is monitored through the use of an Orientation Checklist; this checklist is reviewed and initiated by the new Support Person and the person conducting the orientation. The Orientation Checklist serves as confirmation of orientation; moreover, it confirms the Support Personnel’s ability to demonstrate their newly acquired skills and information. Upon completing the designated ‘shadowing hours’, the new Support Person meets with their Home Supports Coordinator, or COR’s Associate Executive Director (Certified Mandt Trainer), to ensure their understanding of support plan strategies, crisis support, medication administration and emergency safety protocols.
Note: Aspects of the orientation may begin prior to the new Support Personnel beginning their support; the orientation process is comprehensive and may potentially take more than one-month to complete.