Trauma-Informed Supports in a Gentle Teaching Framework: Insights from Karyn Harvey, PhD
When we consider trauma-informed care, we think about healing—not just for those we support, but for the entire community of care. At the Gentle Teaching International Conference, I had the privilege of discussing how trauma-informed practices align with the Gentle Teaching framework. Together, these approaches create environments where safety, connection, and empowerment foster true healing.
From Pigeons to People: A Journey Toward Understanding
My journey in this field began in an unlikely place: training rats and pigeons in a behaviourist framework during my graduate studies. It was there I first realized the profound limitations of treating people like variables in a controlled experiment.
Years later, working in human services, I saw this approach mirrored in how people with disabilities were often labelled and managed. Behaviors were targeted, but stories were ignored. Interventions were implemented, but connection was neglected.
It wasn’t until I met John McGee, the founder of Gentle Teaching, that everything clicked. He reminded me of something vital: people need to feel safe, loved, and understood before they can thrive.
The Unseen Stories of Trauma
Trauma is pervasive in the lives of those we support. From experiences of neglect and abuse to the systemic trauma of institutionalization, the stories I’ve heard over my career are both heartbreaking and illuminating.
For example, James was labelled as “non-compliant” because he refused to shower. Only by listening to his story did we uncover the source of his behaviour: nightly hose-downs during his years in an institution. Similarly, Rashida’s cutting wasn’t “attention-seeking,” as staff believed—it was an expression of her pain from years of abuse and rejection.
These stories remind us that behaviour is communication. Instead of asking, “What’s wrong with this person?” we must ask, “What happened to this person?”
Listening as a Tool for Healing
Listening is the foundation of trauma-informed care. It’s not just about hearing words—it’s about validating experiences and creating space for people to feel safe sharing their truths.
One of the most transformative examples of this was Tamika, who expressed her longing for a boyfriend during her annual person-centred planning meetings. For years, her team overlooked this desire, focusing instead on “practical goals” like cooking. When her loneliness led her to a dangerous situation, the response was to restrict her independence rather than address the root cause.
Only when someone truly listened and validated her desire for connection did Tamika begin to heal.
Key Principles for Trauma-Informed Care
- Assume Trauma: While not everyone has PTSD, many have experienced trauma. Assume a trauma history and approach interactions with empathy.
- Focus on Relationships: Healing happens through connection. Relationships—both professional and personal—are central to recovery.
- Support Staff: Caregivers often carry their own trauma, compounded by vicarious trauma. Supporting their well-being is essential to maintaining a culture of gentleness.
- Celebrate Joy: Happiness is a healing force. Celebrate achievements, foster connection, and encourage meaningful purpose in the lives of those we support.
Relationships Are Everything
Research supports what we’ve known all along: relationships are the key to a fulfilling life. The Harvard Men’s Study, which followed participants for 75 years, found that happiness isn’t about wealth or status—it’s about meaningful relationships.
For the people we support, relationships can be a profound source of healing. Whether it’s a friendship, a romantic partnership, or simply the knowledge that someone cares, these connections transform lives.
A Call to Care
Trauma-informed care within a Gentle Teaching framework isn’t just about understanding trauma—it’s about fostering safety, connection, and empowerment. It’s about recognizing the humanity of every individual and honouring their unique journey.
To the caregivers, direct support professionals, and leaders reading this: thank you. Your work changes lives. And as you care for others, remember to care for yourselves. Your happiness and well-being matter, too.
Together, we can create a world where everyone feels safe, valued, and loved—a world where healing is possible.
Quotes:
On Relationships and Healing:
“Love heals. Connection heals. Relationships are everything. We all deserve to be seen, heard, and valued.”
On Understanding Behavior:
“Instead of asking, ‘What’s wrong with you?’ we need to ask, ‘What happened to you?’ That’s where the real work begins.”
On Empowering Individuals:
“Every life needs meaning and purpose. When people discover their value and have a mission, they can move beyond their trauma and truly thrive.”
On the Role of Caregivers:
“The most critical people in our organizations are the ones on the frontlines. If we don’t value them, how can we expect them to show value to others?”
On the Importance of Listening:
“The biggest breakthroughs don’t come from behavior plans or rewards—they come from listening, really hearing, and understanding someone’s story.”
On Resilience and Advocacy:
“We are the bridge between the world as it is and the world as it should be. Every act of kindness, every moment of care, builds that bridge.”
On Finding Happiness:
“Happiness isn’t just for the people we support—it’s for you, too. Take care of yourself. Pursue your joy, because you deserve it.”
On the Value of Every Human Being:
“Every person’s life is as valuable as the universe. Let us never forget that profound truth.”