Leading in a Culture of Gentleness: Cultivating Safe and Valuing Teams By Deirdre Mercer and Jim Temple

When we think about leadership, it’s often accompanied by ideas of authority, decision-making, and results. At Creative Options Regina (COR), however, leadership is reimagined through the lens of a culture of gentleness. This philosophy emphasizes creating environments where everyone—leaders, team members, and individuals we support—feels safe, valued, and connected.

In a recent presentation at the Gentle Teaching International Conference, we reflected on our experiences fostering such a culture, sharing stories, lessons, and practices that have shaped our journey.

A Journey Rooted in Gentle Teaching

Deirdre Mercer: My first exposure to Gentle Teaching was over 25 years ago during a three-day practicum with Dr. John McGee. The experience set my path as a young professional, shaping my belief in creating trust-filled relationships as the foundation for learning and growth. Throughout my career, I’ve seen firsthand how this philosophy transforms individuals and organizations.

Jim Temple: At COR, Gentle Teaching has been part of our DNA since our inception in 2009. Unlike many organizations that adopt this approach later, COR was built on these principles, enabling us to create a culture that permeates every level of our organization—from the boardroom to the homes where we provide support.

Why Trust Matters

Trust is the cornerstone of effective leadership and teamwork. It’s not just about getting the job done; it’s about creating an environment where individuals feel safe to express themselves, take risks, and grow. At COR, we’ve worked diligently to embed trust-building practices into our organizational fabric.

We’ve done this by:

1. Listening and Learning: Through focus groups, surveys, and one-on-one conversations, we’ve asked our team what trust looks like to them. The feedback informed our organizational practices, from leadership training to day-to-day interactions.

2. Defining Shared Values: COR’s values—Innovation, Making a Difference, Autonomy, Growth, Integrity, Nurturing and Inclusive Community, and Engagement (IMAGINE)—were developed collaboratively with employees. These values guide our decisions and remind us of our collective purpose.

3. Implementing Tools for Growth: Inspired by Brené Brown’s Braving framework, we’ve trained leaders to cultivate trust through clear communication, accountability, and mutual respect.

From Safe and Loved to Growth

Creating a culture of gentleness isn’t just for the individuals we support—it’s a way of being that extends to every interaction. Leadership at COR focuses on helping people feel safe and valued, paving the way for growth.

When individuals feel secure in their environment, whether in the workplace or a classroom, they flourish. Deirdre shared a personal story about her daughter Delaney, whose academic success was profoundly influenced by teachers who made her feel safe and loved. This same principle applies to workplaces: trust and connection create the conditions for people to thrive.

Key Takeaways for Cultivating Safe and Valuing Teams

• Invest in Relationships: Leadership is about more than managing tasks. It’s about forming meaningful connections that encourage trust and engagement.
• Practice Empathy: Take time to listen and understand the perspectives of those you lead. This fosters a sense of safety and belonging.
• Be Clear and Intentional: Communication is a cornerstone of trust. As Brené Brown puts it, “Clear is kind. Unclear is unkind.”
• Encourage Collaboration: Teamwork thrives when people feel valued and supported. Make space for collective care and connection.

Together, We’re Stronger

Leadership in a culture of gentleness is a journey of evolution—one where we continually learn, grow, and improve. At COR, we remain committed to fostering environments where people feel safe, valued, and empowered to reach their full potential.

Let’s reimagine leadership as a practice of nurturing trust and building connections. Together, we can create spaces where everyone thrives.